Plan alerts: know before you reach your limit

Your plan includes a number of trigger events in a rolling 30 days. Once they are used up, new events are skipped and your workflows do not run, and skipped events are not sent later. Three alerts tell you before and when that happens, so you can act in time.

The three alerts

Alert	When it is sent	Default setting
Plan limit forecast	At the rate your store is using events right now, the limit is reached within the number of days you chose. The alert says how many days are left, how many events a day your store is using and the date the limit would be reached	Enabled, 7 days ahead
Quota warning	Your usage crosses the share of the plan you chose	Enabled, at 80%
Quota exceeded	Your usage reaches 100% and triggers start getting blocked	Enabled

The forecast comes first. It is the only one of the three that looks ahead: the other two tell you where you are, the forecast tells you where you are heading.

Each alert is sent at most once per calendar month. Changing your plan re-arms all three against the new limit.

Where an alert arrives

Every alert reaches you in three places:

• By email, to the notification recipients: the shop owner email by default, plus the recipients you added and who confirmed their address.
• As a banner on the Home page of the app. The banner shows how many events you used and what your plan includes. For the forecast it also shows about how many events a day your store is using.
• As a message in the in-app chat. The same alert appears as a message from us in the chat inside the app, with links to upgrade and to the Triggers page.

The banner has one of three headings:

Heading of the banner	When it is shown
Your plan limit is about N days away	The forecast reaches the limit within your advance warning
Most of your plan is used	80% of your plan or more is used
Plan limit reached	The limit is reached

The banner has two buttons: one named Upgrade your plan and one named Review your triggers.

The banner is not a message that comes and goes. It shows where your plan stands every time you open the app, for as long as that is the case. Only one banner is shown at a time: when a trigger is missing a permission, that banner comes first.

How the forecast works

Your plan counts a rolling 30 days, not a calendar month. Every day, the events of the day that is now more than 30 days old stop counting. A store that uses about the same number of events every day therefore never gets closer to its limit, however long that goes on.

That is why the forecast only warns when your usage is growing:

• It takes your recent daily rate from the last 3 days and the last 7 days and uses the higher of the two. A sudden rise shows at once, and one quiet day does not hide a trend.
• It then walks forward day by day: it adds that daily rate and takes out the day that leaves the 30-day window. If that reaches your limit within your advance warning, the alert goes out.
• When the recent rate is several times your usual volume, the alert says so. A bulk edit, an import or another app may be behind it, and it may pass by itself.

The forecast is checked at most every 15 minutes per store, while your store is producing events.

Once your usage has crossed the threshold of the quota warning, the forecast email is not sent any more: from there on the quota warning speaks. The banner on the Home page keeps showing the days that are left.

Settings

On the Home page of the app, click the bell button. It opens the dialog Notification settings.

Setting	What it does	Default setting
Plan limit forecast	Switches the forecast alert on or off	Enabled
Advance warning	How many days before the limit you want to hear about it: 3, 5, 7 or 14 days	7 days
Quota warning	Switches the usage warning on or off	Enabled
Threshold	The share of your plan at which the quota warning is sent	80%
Quota exceeded	Switches the alert at 100% on or off	Enabled

In the section Recipients of the same dialog you choose who gets the emails. A recipient you add receives a confirmation email first and only gets alerts once the address is confirmed.

A switch that is off stops the email and the chat message of that alert. The banner on the Home page has no switch: it always shows the current state. The setting Advance warning also decides how early the forecast banner appears.

What to do when an alert arrives

1. Open the Home page of the app and look at the events per trigger. One trigger is usually responsible for most of the volume.
2. Open the Triggers page and switch off the triggers your workflows do not use. A trigger that is switched off uses no events.
3. For the triggers Product Update, Order Update and Customer Update, open the trigger settings and use the setting named Which changes fire this. The trigger then fires only for the fields you care about.
4. If you need the volume, upgrade your plan before the limit is reached.

Next steps

• Plans and usage - the plans, what counts as an event and what happens at 100%.
• The Triggers page (formerly Settings) - switch off triggers you do not use.
• Event history and troubleshooting - see which events used your plan.